Shipping Policy

Shipping Policy

Last Updated: [6 January 2024]

  1. Order Processing and Dispatch: Orders placed on are typically processed within 1-2 business days, excluding weekends and public holidays. Once your order is processed, it will be dispatched for shipping.

  2. Shipping Turnaround: Our standard shipping turnaround time within New Zealand is estimated to be between 1-4 business days. This estimate is reliant on the shipping policies and turnaround times of New Zealand Post, our designated shipping carrier.

  3. Shipping Rates: Shipping rates are calculated based on the weight of the package and the destination. Customers can view the shipping cost during the checkout process before finalising their purchase.

  4. Delivery Destinations: We currently offer shipping within New Zealand only. For international orders, please contact us for assistance.

  5. Tracking Information: Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your shipment through the New Zealand Post tracking system.

  6. Delivery Address: It is the responsibility of the customer to provide accurate and complete delivery information during the checkout process. is not liable for any delays or misdeliveries caused by incorrect or incomplete addresses provided by the customer.

  7. Delays or Issues: While we strive to meet the estimated shipping turnaround times, Ashley Ellen Dance is not liable for delays caused by unforeseen circumstances, such as adverse weather conditions, postal strikes, or other events that may impact the normal operations of New Zealand Post.

  8. Shipping Confirmation: A shipping confirmation email will be sent to the email address provided during the checkout process once your order has been dispatched. If you do not receive a confirmation email within the specified timeframe, please check your spam folder or contact our customer service for assistance.

  9. Contact Information: For any questions or concerns regarding our shipping policy, please contact us.

Thank you for choosing us as your Dance Supplier. We appreciate your business and hope you enjoy your dancewear!