Return, Refund & Exchanges Policy

Returns, Refunds, Exchanges and Payments Policy

Timeframe for Returns and Refunds: Returns and refunds will only be accepted within 14 days of the original purchase date. To be eligible for a return, the product must be in new condition, with all tags attached, and accompanied by proof of receipt. Refunds are applicable only to full-priced products; sale items are non-refundable.
Eligibility for Exchanges: Products may be exchanged for a different size or variant of the same product, subject to availability. Exchanges are contingent upon the returned product being in new condition, with all original tags attached, and accompanied by proof of receipt.
Refunds and Sale Items: No refunds will be issued for change of mind. Additionally, sale items are non-refundable.
Proof of Purchase: To facilitate returns, refunds, or exchanges, customers must provide a valid proof of receipt.
Condition of Returned Products: Returned products must be in new and unused condition, with all original packaging and tags intact.
Refund Processing Time: Once the returned product is received and inspected, the refund process will commence. Refunds will be issued using the original payment method. Please allow a reasonable processing time.
Return Shipping Costs: Customers are responsible for any costs associated with the return shipping, except in cases where the return is due to a product defect or error on our part.
Damaged or Defective Products: If a product is received damaged or defective, please contact us promptly. We will provide instructions for returning the item and, upon verification, arrange for a replacement or refund.
Right to Refuse Returns: Ashley Ellen Dance reserves the right to refuse returns, refunds, or exchanges if the product does not meet the specified conditions outlined in this policy.
Consumer Rights: This policy is in compliance with the Consumer Rights Act of New Zealand.

Payments

Payment Terms: All invoices are payable within 7 days from the invoice date unless otherwise agreed in writing.

Late Payments: Invoices that remain unpaid beyond 30 days from the invoice date will incur a late payment fee. This fee is calculated at 20% of the outstanding balance per month (or part thereof) until full payment is received.

Payment Methods: Accepted payment methods will be clearly stated on each invoice. Customers are responsible for ensuring payment is made to the correct account as noted.

Right to Withhold Products/Services: Ashley Ellen Dance reserves the right to withhold products or services until outstanding invoices are paid in full.

Debt Collection: In cases where accounts remain unpaid, we reserve the right to recover any additional costs incurred in the collection of overdue amounts, including but not limited to legal fees and debt recovery agency charges.

For any further inquiries or assistance, please contact us.